New Developments

Updated Sanitation Policies & Procedures

May 19, 2020

We understand the hesitation and concern regarding travel right now due to COVID-19. Due to those sensitivities, and out of caution for the safety of our staff and guests, we temporarily closed our doors between April 1 – May 17.

Our staff took this time to develop new safety procedures, thoroughly clean the property, and construct a plan for our re-opening that best aligns with the health and wellbeing of our community per the recommendations from the CDC. Please note the following changes and procedures that will be in effect until further notice:

SANITATION

You will find a hand sanitizer station in the hotel lobby as well as gloves and hand sanitizer next to the lobby elevators. All staff will be wearing face masks as well as maintaining 6-feet of social distance.

Elevators have been treated with electrostatic disinfection.

All collateral has been removed from rooms and lobby.

There will be no stayover service. Please contact the front desk for immediate needs i.e. trash or towel service.

Keycards are disinfected under UV light after each use.

FRONT DESK & CHECK-IN

We have installed plexiglass sneeze guards at the front desk temporarily to ensure the check in process is safe and efficient. Additionally, we are now using Openkey software to allow virtual check in and access to your hotel room via your cell phone.

MEETINGS & EVENTS

We will be strictly following all guidelines from the CDC and health department, including the suspension of any self-service food stations (buffets, coffee stations, etc). Our sales, meetings, and banquets team will work with all clients on modifying event setups to adhere to social distancing guidelines. Food service and preparation will be modified as well to fall within new guidelines set forth. Sanitization stations will be available in the meeting space areas and all tables, linens, glassware, silverware, etc. will be properly sanitized after and or during each event. All banquet and event staff will follow guidelines set forth by the CDC including required PPE.

Thank you for your patience as we adapt and navigate these post-pandemic times together. We look forward to seeing you at Whitney Peak Hotel again soon!

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